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Why Rent From United Properties?

联合物业提供出租房屋和公寓管理，被认为是澳博官方网站地区的领导者服务. We offer single-family homes, townhomes, condos, duplexes, fourplexes, apartments, and other multi-plexes.

One of the most important decisions you can make when deciding on a rental home is “Who is your landlord?” As the Leader in Service, we are the most knowledgeable, courteous and customer service-oriented property management company in the area. 澳博app下载网公司非常努力地与个体房东竞争，并提供您所体验过的最高质量的住宿服务.

All of our properties are ready when you move in. We use insured professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is rent ready before you move in.

We provide you repair request forms, electronic repair requests through our website 24/7, and a fax machine line to ensure that we can receive your repair requests and other needs at any time.

Our phones are answered 24 hours a day to handle your emergency maintenance repairs.

We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.

All deposits that are retained by us are kept in a FDIC insured bank.

We make paying your rent easy, from providing self-addressed payment envelopes, accepting on line payments, and a drop slot.

Our office hours are 9 AM – 5 PM, Monday through Friday, excluding normal holidays. For after hours, we have a mail slot in our suite door.

All the maintenance contractors sent to your home are insured professionals who must meet strict standards set by us. Many have been giving our tenants excellent service for many years.

When you sign your lease, 你和物业经理开会，检查租约的所有部分，以确保每个人都意识到他们在租约下的责任.

United Properties belongs to many national organizations to keep up on the most current laws and ordinances. Whatever you end up doing make sure your landlord isa RPOA member.

澳博app下载网希望通过提供以上所有的服务，您将认识到一个好的房东可以使您的租赁体验完全不同.

Sergio Tomita

Accounts Receivable Specialist

Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.

Sergio is our Tenant Relations Specialist. In this role, Sergio works closely with tenants, owners, and other members of the team to ensure their needs and requests are being met. He is responsible for accounts receivables, tenant relations, subsidy program management, and more.

In Sergio’s spare time it would not be a surprise to see him playing one of four different instruments, fueled by his love for music. The Saxophone and the electric guitar are Sergio’s preferred instruments. Sergio is married and has an amazing 8-year-old boy. Together they enjoy playing video games and watching movies as a family.

E: sergio@jordanl.com
P: 616.965.2300 ext 318

Eden Solorzano

Executive Assistant

Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. She’s the Executive Assistant to the Owner of United Properties, with a focus on procedural documentation. She enjoys playing guitar, reading, and doing outdoor activities. Eden is trilingual and able to communicate in English, Spanish, and American Sign Language.

E: eden@jordanl.com
P: 616.965.2300 ext 309

David Klein

Director of Client Relations and
Business Development

David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.

David grew up in Northeast Michigan and moved to the Grand Rapids area after attending Alpena Community College. He is happily married to his beautiful wife and has 4 children. In his spare time, he enjoys watching new shows, cooking, traveling, and letting his wife beat him in games. His hobbies now closely align with his children and include Pokemon Go, anything Star Wars related, and tea parties (although don’t be fooled, those were his hobbies prior to children).

He looks forward to many successful years at United Properties and hopes to help you in the near future.

E: david@jordanl.com
P: 616.965.2300 ext 305

Tiffany Bergy

Service Director

Tiffany Roscoe于2020年加入United Properties，在多个以客户服务为基础的行业拥有超过17年的领导和管理经验. She graduated from the University of Phoenix in September 2018 with a bachelor’s degree in Business Management. She’s been in the Property Management industry since 2017, servicing multi-family housing and is now eagerly expanding her knowledge and experience in single-family. In her free time, she enjoys gardening, spending time with her husband and two dogs, or doing just about anything that involves being outside or spending time with loved ones.

E: tiffany@jordanl.com
P: 616.965.2300 ext 307

Tim VandenToorn

Managing Partner, Office Manager

Tim VandenToorn serves as Managing Partner of United Properties of West Michigan, working closely with our owners and overseeing the day-to-day operations of the company. Tim also started United Realty, which serves as a brokerage for United Properties and assists investors with the acquisition of investment properties.

When starting with United Properties, Tim started at an entry-level position handling maintenance calls. In that role, he was able to gain valuable experience in resolving maintenance issues, gaining a great understanding of the properties and the requirements of the City of Grand Rapids code compliance. From there, he began handling leasing, maintenance, and now primarily works with new owners and the brokerage. Tim is happily married and has three children.

E: tim@jordanl.com
P: 616.965.2300 ext 304

Matthew Holmes

Project Coordinator

Matthew joined the United Properties in early 2020. 他毕业于李大学，拥有跨文化研究学士学位和门徒训练和基督教形成硕士学位. Matthew serves as a project manager over the Rent Ready process. He has 20 years of construction experience and over 10 years of experience in leadership positions. 他负责管理一个技术团队，并安排外部供应商将物业恢复到美联航的可出租标准，以便再次出租.

Matthew enjoys working in his wood shop and building furniture. He also loves anything to do with the outdoors: hiking, biking, and kayaking. He is originally from the South, so see if you can catch his accent if you ever speak with him.

E: matthew@jordanl.com

P: 616.965.2300 ext 303

Get a Free Rental Analysis

Rent Shield

无论租客是否在每月初缴付租金，你都能收到全额租金，你是否希望得到保障? If so, this program may be for you. If the tenant chronically pays late or if the tenant doesn’t pay at all and we have to pursue them in court, United Properties will guarantee rental income on your occupied property every month with the first distribution.

对于许多房东来说，由于不付款的租客而导致的投资物业租金收入损失是难以忍受的. As the leader in full service residential property management, United Properties goes to great lengths to screen and lease your property to reliable and responsible tenants, however; unforeseen life circumstances can impact even the best tenants’ ability to make their monthly rent payment at any time. To provide you with a level of protection and coverage that other property management companies do not provide, we are proud to offer the Rent Shield.

For clients enrolled in the Rent Shield, United properties will pay you for the amount of unpaid rent, up to, but not exceeding the equivalent of two month’s rent as specified in the existing tenant lease agreement.

Affordable Rates:
100% reimbursement for up to 2 months of rent- Cost: 25% of one month’s rent

联合物业的租户或非联合物业的租户在管理6个月后，可以参加租金收取保证.

For more information about this additional service, and to take full advantage of the protections we offer for your rental property, call us today at 616-965-2300.

SAMPLE FORMS

Balance-Sheet-Comparison

Balance-Sheet

Bills-Paid

Cash-Flow-Comparison

Cash-Flow

Check-Deposit-Listing

Market-Rent-Analysis

Move-In-Move-Out

Owner-Bank-Activity

Owner-Bank-Balance

Owner-Open-Payables

Owners-Statement

Payables-Listing

Profit-and-Loss-Comparison

Profit-and-Loss

Rent-Roll

Security-Deposit-Activity

Trial-Balance

Trust-Account-Detail

Unit-Availability

Unit-Profit-and-Loss

Unit-Transaction-Listing

Vacancy

Vendor-Expense

Eviction Rent Shield

Eviction Protection Program (EPP) offered by United Properties of West Michigan

Uninterrupted cash flow is one of our top priorities; United Properties is proud to to offer the the “Eviction Protection Program” (EPP). This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions.

As the leader in full-service residential property management, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, 不可避免的是，可能会有一些澳博官方网站由于他们的生活环境或糟糕的决定而需要被驱逐.

If you are enrolled in the EPP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.

这个具有成本效益的计划保护业主免受驱逐租户带来的高成本和耗时的头痛. For a small monthly fee of only $10.00 per month per unit, our EPP will cover the cost of virtually all evictions. This could save you between $200.00-$400.00 or more.

By enrolling in the EPP, security deposits can be preserved and applied directly to any lost rent, damages, 和/或您有权从租户那里收回的任何其他费用，如您所期望的那样-联合物业将全额支付您的驱逐费用.

Fees Covered Include:

– Administrative costs to prepare and send the 7-day notice

– Accumulation of all necessary documents to send to the attorney

– Court filing fee for eviction

– Court officer serving fee per defendant

– Original attorney fee

– Filing fee for writ of possession

– Writ of possession

– Court officer service for writ of possession

Fees Not Covered Include:

– Cost of a jury trial

– Lost rents

– Damage to the property

– Cost to physically remove the tenant

NOTE: 如果在签署管理协议时该物业目前是出租/占用的，则此计划将在United Properties成为您的租赁物业管理公司的第七个月开始时生效.

Eviction Rent Shield

Eviction Shield Protection (ESP) is offered by United Properties of West Michigan. Uninterrupted cash flow for our owners is one of our top priorities. This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions. As the leader in full-service residential property management, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, 不可避免的是，可能会有一些澳博官方网站由于他们的生活环境或糟糕的决定而需要被驱逐. If you are enrolled in the ESP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.
The cost-effective program protects owners from the high cost and the time-consuming headaches that come with evicting a tenant.

For a small monthly fee of only $10.00 per month/per unit, our ESP will cover the cost of virtually all evictions. This could save you between $200-400 or more. By enrolling in the ESP, security deposits can be preserved and applied directly to any lost rent, damages, 和/或您有权从租户那里收回的任何其他费用，因为您希望联合物业全额支付您的驱逐费用.

Fees Covered Include:

– Administrative costs to prepare and send the 7-day notice

– Accumulation of all necessary documents to send to the attorney

– Court filing fee for eviction

– Court officer serving fee per defendant

– Original attorney fee

– Filing fee for writ of possession

– Writ of possession

– Court officer service for writ of possession

Fees Not Covered Include:

– Cost of a jury trial

– Lost rents

– Damage to the property

– Cost to physically remove the tenant

Denise Alcantar

Application Underwriter

Denise has been with United Properties since early 2018. She has a Bachelors Degree in International Businesses and serves as the application coordinator. She speaks English and Spanish. She and her husband are raising a pair of twins. She loves walking on the beach and drinking coconut water.

E: applications@jordanl.com
P: 616.965.2300 ext 308

Carla Fortson

Accounting and Billing Team Lead

Carla joined United Properties in late 2019 as a billing specialist.  Carla ensures invoices are received from contractors and bills them out in a timely fashion.

Carla is a kind of jack of all trades, having worked in tourism, school fundraising, and medical interpreting among other areas.  Carla started teaching English when I was 18 and in general love sharing any knowledge she has learned along the way.

Carla loves technology, movies, TV-series, and books.  In addition to her hobbies, Carla is a single mother of one human, a dog, and a monster cat.

E: carla@jordanl.com
P: 616.965.2300 ext 316

Cristina Herrerias

Billing Assistant

Cristina joined United Properties as the billing assistant in October of 2020. She has experience as a technology professional, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Cristina loves to travel, read, watch movies, and spend time with her family whenever she can.

E: cristina@jordanl.com
P: 616.965.2300 ext 321

Rick Garcia

Customer Service Representative

Rick is one of the newest members of our team. He has an extensive background in customer service. He and his wife are raising their 4-year-old son. Rick loves beef jerky so much he makes his own.

E: customerservice@jordanl.com
P: 616.965.2300 ext 315

Harriet Moore

Billing Specialist

Harriet joined United Properties as a billing assistant in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. She was a working student during her college days. Harriet loves cleaning because she thinks it is therapeutic. She also loves watching series during her free time, and she’s a fur mom of one dog. Her inspiration to work every day is her family.

E: harriet@jordanl.com
P: 616.965.2300 ext 322

Diego Zarco

Service Coordinator

Diego has an extensive background in customer service and, most recently in Maintenance and
Property Management.
He’s always willing to help others, is diligent, and provides top-notch customer service. He feels good when he can contribute to reaching collective goals. In his free time, he likes to watch historic documentaries, watching sports and cooking.

E: diegoz@jordanl.com
P: 616.965.2300 ext 340

Paulina Gonzalez

Leasing Assistant

My name is Paulina Gonzalez. I have been working for the company since early 2021. I studied social work and have 7 years of experience in customer service. I speak English and Spanish. I am very patient, and I like to ask a lot of questions to learn a lot. I enjoy small road trips and cold rainy weather. I have a 3-month-old puppy, and he is my favorite thing in the world.

E: paulinag@jordanl.com
P: 616.965.2300 ext 314

Bailey Puterbaugh

Receptionist

Bailey works in Leasing as our receptionist. She will often be answering your phone calls and sending emails about your move-ins and outs.
Bailey spends her time outside of work reading with her cat on her shoulder or taking her dog to the dog park, both with a coffee in hand.

E: baileyp@jordanl.com
P: 616.965.2300 ext 301

Jessica Morelos

Billing Specialist

Jessica拥有财务战略和公共会计学士学位，目前正在攻读区块链和金融科技监管硕士学位. She has previous experience as a customer service representative. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.

E: jessica@jordanl.com
P: 616.965.2300 ext 323

Alex Konwinski

Rent Ready Manager

Alex joined United Properties in March of 2022. He is a graduate of Grand Valley State University with a Bachelor’s in Business Administration, majoring in business economics and minoring in public relations and advertising. Alex loves to spend time outdoors: fishing, hiking, or backcountry camping. That being said, Grand Rapids has always been home, and he enjoys living in the city. He looks forward to many prosperous years at United Properties.

E: alexk@jordanl.com
P: 616.965.2300 ext 303

Chris Good

Business Development Manager

Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.

Chris毕业于Cedarville大学，获得商业管理学位，与妻子和3个孩子住在罗克福德，他们积极参与体育和教会活动. His hobbies include Camping, playing Pickleball and raising chickens. To blend it all, 他想帮助一个投资者开发一个养鸡场，电工和房地产经纪人可以把房车停在那里玩匹克球.

E: chrisg@jordanl.com
P: 616.965.2300 ext 327
C: 616.862.2761

Ryan Roscoe

Quality Assurance Inspector

Ryan Roscoe joined United Properties in December of 2021 as the In-House Inspector and is now the Quality Assurance Inspector, conducting quality control checks on our Rent Ready turns. Ryan brings several years of construction experience to the team. He’s a proud father of two and enjoys fishing and disc golfing in his free time.

E: ryanr@jordanl.com

Mike Cleveland

Service Manager

Mike joined United, having assumed the role of Service Manager in early 2024. With over two decades of experience in Maintenance under his belt, he brings a wealth of knowledge and expertise to our organization. Mike earned a degree in HVAC in 2014, further solidifying his credentials in the field.

Outside of work, Mike finds joy in his roles as a proud father of four and stepfather of one. He is also an avid supporter of the Michigan football team and enjoys indulging in outdoor activities, especially fishing and camping.

E: mikec@jordanl.com
P: 616.965.2300 ext 311